januari, 2020

do16janPremiumSalesforce Service Innovation SummitCalling all Service TrailblazersBeurs:Congres


Calling all Service Trailblazers

Event details

Get ready for a day of inspiration and innovation in Hilversum!

Join us at the Salesforce Service Innovation Summit where we’ll bring together some of the most accomplished leaders in customer service around the theme of ‘Human-Centric Service’ – personal, intelligent, trusted and inclusive service at scale. Held at the charming Grand Hotel Gooiland in Hilversum on January 16, the Summit is focused on how the future of service is around shifting the focus back to the humans, both customer and service professionals, towards customer service excellence with smarter technology.

Register now and join us at the Grand Hotel Gooiland in Hilversum on January 16.


11:45 Networking Lunch and Registration
13:00 Welcome and Opening Keynote: “The Future of Human-Centric Service”
13:40 Aegon: The Relationship between Customer Experience and Customer Service
14:10 Break
14:40 Ahold Delhaize: How to Improve Human Interaction by using Digital Technologies
15:10 Google: AI in Customer Service
15:40 Break
16:10 Kone: Digital Transformation of a Manufacturer (with field service)
16:40 Closing Keynote by Pascal Coppens: Customer Service in China
17:30 Networking Reception


Hele dag (Donderdag)